• Subscription

    Helpful information related to your new subscription


  • Billing

    See common questions about purchasing


  • Refund

    Review our full policy and different refund examples


  • Content

    Learn about our content updating system and policy


  • User Account

    Find answers for general account and login information


  • System Requirements

    Review technical requirements and troubleshooting


  • Show All

    Commonly asked questions for those taking the exam


Subscription

Can I change the duration of a UMock subscription?
Can I purchase a UMock subscription for another user?
I’m receiving errors when I make my purchase online.
Can I modify or reduce the subscription options offered?
When does my UMock subscription start?
How do I turn on and use my UMock subscription?
How does activation work for bundle packages?
When do subscription renewals begin?
Can I pause an active UMock subscription?
Can I renew an expired UMock subscription?
I can’t find the subscription I purchased.
How do I renew a UMock subscription?
What are accepted forms of payment for UMock subscriptions?

Billing

Why are there several pending charges for the same order?
Will I receive a receipt for my order?
My credit card appears to have been charged by UMock?
Can I request a refund on any UMock subscription?
Can I request a refund on a renewal subscription?
How do refunds on an activated Qbank subscription work?
Are refunds available for subscriptions that have not been activated?
Is there a processing fee for refunds?
Examples of an activated Qbank subscription refund.
Is there a time limit for refund requests?
How do refunds work for combination subscriptions?
Can I request a refund if I reset my Qbank subscription questions?
Can I request a refund if I can’t access my subscription on a mobile device?
Why are there several pending charges for the same order?
Will I receive a receipt for my order?
My credit card appears to have been charged by UMock?

Refund

Can I request a refund?
How do refunds work for Qbank subscriptions that have been turned on?
Can I request a refund on a renewal subscription?
Are refunds available for subscriptions that have not been turned on?
What if I accidentally turn on and activate my subscription?
How do refunds work for bundled subscriptions?
Can I request a refund if I reset my Qbank subscription questions?
Can I request a refund if I can’t access my subscription on a mobile device?

Content

Is UMock content up-to-date with real exams?
Can I clear the Qbank history and reset the questions to start over?
Do I get new questions if I renew my UMock subscription?
Do I get new questions if I purchase a new subscription?
How do I reuse a Qbank question without resetting my subscription?
Can I restore the data from a previous subscription?
How do Mock Assessments work?
Can I print or save content within my UMock subscription?
I have accommodations, can I receive more time on Mock Assessments?
Can I reset a Mock Assessment Exams?

User Account

How do I sign up and start using UMock?
Can I change my username, email address, or account password
What if I forgot my username or password?
Does UMock offer free trial subscriptions?
Is my personal data secure?
Is there a reason my IP address is being blocked?

System Requirements

System, device, and network requirements.
How can I access my UMock subscription?
Can I use my UMock subscription on a mobile device?
Why did I receive a message about “Screen Sharing Agent” on Mac OSX?
What do I do if my subscription is missing when I launch the website?
Why can’t I see certain videos or images?
Why did my Keypoint Highlights move?
Why can’t I make new keypoint highlights?
I ended my exam by mistake, can I still finish it?
Can I delete a test block?
Why can’t I view UMock videos?
What does a “session timed out” message mean?


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