Refund Policy

Thank you for using UMock

Last updated: 04/02/2022

Refunds for UMock subscriptions are final. Refunds are determined by multiple factors including if the subscription has been activated, usage, and if the subscription has expired.

“Usage” means you have either intentionally or unintentionally clicked, or viewed, any page containing content for any subscription you have purchased.

UMock reserves the right to update the refund policy at any time. At the time a refund is requested, eligibility will be determined by the refund policy that was in effect at the time of purchase.

Activating your subscription

When you purchase a UMock subscription, you will need to activate the subscription when you’re ready to start using it. Your subscription plan does not start when you purchase; it starts when you activate it from your account. Once you activate the subscription, your subscription plan will begin, and you will have 10 days to request a refund. Any refund requests submitted after 10 days from activation will not be eligible.

Subscriptions that have not been activated are eligible for a full refund within 90 days from purchase. A $20 administrative processing fee will be applied. After 90 days from purchase, no refunds will be considered for any subscription that has not been activated.

Subscriptions that have been activated, but not used, are eligible for a full refund within 10 days from activation. “Used” means you have either intentionally or unintentionally clicked, or viewed, any page containing content for any subscription you have purchased. After 10 days from activation, no refund will be issued regardless of usage.

Non-refundable subscriptions

There are certain subscriptions that are non-refundable after you have activated the subscription. The following subscriptions are NOT eligible for a refund after activation:

• All Mock Assessment subscriptions
• All renewal subscriptions
• USMLE Step 3 CCS
• All EKG Review subscriptions

If you have purchased any of the above non-refundable subscriptions, but have not activated, then it is eligible for a full refund, and a $20 administrative processing fee will be applied. Refund requests for non-activated subscriptions must be submitted within 90 days of purchase. No refunds will be granted for requests submitted past 90 days of purchase.

Qbank Refund Policy

Qbank subscriptions that have not been activated are eligible for a full refund within 90 days from purchase. A $20 administrative processing fee will be applied to your refund. After 90 days from purchase, no refunds will be considered for any subscription that has not been activated.

If a Qbank subscription has been activated from your account, you will have 10 days from the time of activation to request a refund. No refunds will be considered for requests submitted after 10 days of activation.

Subscriptions that have been activated, but not used, are eligible for a full refund within 10 days from activation. After 10 days from activation, no refund will be issued regardless of usage.

For refund requests submitted within 10 days of activation on Qbank subscriptions, UMock will determine the refund amount you are eligible for based on the following refund criteria policy:

NOTE: “Usage” or “used” means you have either intentionally or unintentionally clicked, or viewed, any page containing content for any subscription you have purchased.

• If you have used less than 25% of the total Qbank questions, then you are eligible for a 75% refund of the cost of the subscription at the time of purchase.
• If you have used 26-50% of the total Qbank questions, then you are eligible for a 50% refund of the cost of the subscription at the time of purchase.
• If you have used 51-74% of the total Qbank questions, then you are eligible for a 25% refund of the cost of the subscription at the time of purchase.
• If you have more than 75% of the total Qbank questions, then you will not be eligible for a refund.
• For all refunds granted, a $20 administrative processing fee will be applied to the refund amount.

How To Get a Refund For Qbank Subscriptions

You can cancel your subscription and request a refund by logging into your account and clicking “Manage Plans”. Find the subscription you want to cancel and click “Cancel”. This will take you to a page that provides the refund amount you are eligible for, and the subscription usage.

Flashcards Refund Policy

Flashcards subscriptions that have not been activated are eligible for a full refund within 90 days from purchase. A $20 administrative processing fee will be applied to your refund. After 90 days from purchase, no refunds will be considered for any subscription that has not been activated.

If a Flashcard subscription has been activated from your account, you will have 10 days from the time of activation to request a refund. No refunds will be considered for requests submitted after 10 days of activation.

Subscriptions that have been activated, but not used, are eligible for a full refund within 10 days from activation. After 10 days from activation, no refund will be issued regardless of usage.

For refund requests submitted within 10 days of activation on Flashcard subscriptions, UMock will determine the refund amount you are eligible for based on the following refund criteria policy:

NOTE: “Usage” or “used” means you have either intentionally or unintentionally clicked, or viewed, any page containing content for any subscription you have purchased.

• If you have used less than 50% of the Flashcards, then you are eligible for a 50% refund of the cost of the subscription at the time of purchase.
• If you have used more than 50% of the Flashcards, then you will not be eligible for a refund.
• For all refunds granted, a $20 administrative processing fee will be applied to the refund amount.

“Usage” means you have either intentionally or unintentionally clicked, or viewed, any page containing content for any subscription you have purchased.

How to Get a Refund For Flashcards Subscriptions

You can cancel your subscription and request a refund by logging into your account and clicking “Manage Plans”. Find the subscription you want to cancel and click “Cancel”. This will take you to a page that provides the refund amount you are eligible for, and the subscription usage.

Online Review Course Refund Policy

Subscriptions part of the course package are offered at discounted rates. Refunds will be determined based on the discounted rate and the individual usage of each subscription within the entire course package, including the Course, Qbank, Flashcards, Assessments, and EKG Review.

If the course subscription is canceled, then the entire course package will be automatically canceled and refund amounts will be determined based on the discounted price and usage of each subscription.

Once you have activated the course package, all subscriptions within the course package will become activated. Depending on the course package purchased, this includes the Qbank, Flashcards, Mock Assessment, and the EKG Review.

Subscriptions that have been activated, but not used, are eligible for a full refund within 10 days from activation and a $20 administrative processing fee will be applied to your refund. After 10 days from activation, no refund will be issued regardless of usage.

NOTE: “Usage” or “used” means you have either intentionally or unintentionally clicked, or viewed, any page containing content for any subscription you have purchased.

NOTE: Standard refund policies will apply for the QBank and Flashcards as mentioned above (see “Qbank Refund Policy” and “Flashcards Refund Policy”). All Mock Assessments and EKG Review subscriptions are non-refundable (see “Non-Refundable Subscriptions Policy” above).

180 Day Course Subscription: You have purchased a 180-day course package and decided to cancel within 10 days of activation.The graph below shows what your refund will be based on the discounted cost and usage of each subscription:

Course Package with Discounted Subscription Cost, Usage, and Refunds

360 Day Course Subscription: You have purchased a 360-day course package and decided to cancel within 10 days of activation.The graph below shows what your refund will be based on the discounted cost and usage of each subscription:

Course Package with Discounted Subscription Cost, Usage, and Refunds

Other non-refundable situations

Some UMock subscriptions contain a “Reset” option. If you have used the reset option on any subscription, you are not eligible for any refund.

UMock subscriptions are intended to be used on a desktop computer or laptop. We offer mobile compatibility on certain operating systems and devices as an additional feature. Refunds will not be considered for any subscription due to an ability to use the subscription on either a supported, or unsupported mobile device.

Subscription purchases may not be converted to another subscription on the same user account and may not be transferred to another user.